Refund Policy

Protected requests are authenticated and authorised. Important business operations are recorded in the audit trail.

All prices are stated in AED and are exclusive of VAT. UAE VAT at 5% will be added where applicable once Caelius Management L.L.C-FZ is VAT-registered.

If a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, your paid subscription begins automatically and the first charge applies.

You may cancel your subscription at any time through your account settings. Cancellation stops future renewals and takes effect at the end of the current billing period. You retain full access to the platform until that date.

Cancellation does not delete your data immediately. Your data remains available during a separate 30-day export window. Tenant content then follows a 90-day deletion lifecycle, subject to any active tenant-scoped legal hold and applicable retention obligations.

7-day refund window. If you cancel within 7 days of your first paid charge and have not made substantive use of the platform, you are entitled to a full refund of that first payment. This window applies once per account.

Outside this window, fees already paid are generally non-refundable, including fees for partial periods remaining after cancellation. Subscriptions are sold as a service delivered continuously; the value is consumed as access is provided.

We may issue a refund at our discretion in the following circumstances:

• A confirmed billing error on our part (for example, a duplicate charge or an incorrect amount).
• A prolonged service failure attributable to Caelius Management L.L.C-FZ that materially prevented you from using the platform during a paid period.

Statutory rights that cannot be excluded under UAE consumer protection law are unaffected by this policy.

To request a refund, contact us at billing@haviqo.com with your account email address and a brief description of the reason for your request.

We will acknowledge your request within 2 business days and respond with a decision within 5 business days. Approved refunds are returned to the original payment method and may take 5 to 10 business days to appear, depending on your bank or card issuer.

This Refund Policy is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute arising from or in connection with this policy shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE. There is no arbitration clause.